Returns

Due to sanitary regulations, dirty, worn, damaged, or washed products will not be accepted. It is SANNA's discretion to decide if the returned garment is accepted for exchange and/or return. If it is determined that a garment does not meet the terms of optimal care and delivery for exchange and/or return, it will be returned at the customer's expense.

The exchange/return conditions apply to domestic shipments. For the approval of changes it must be taken into account:

• All products must have their original labels
• All products must have the original protectors for testing the product (they must not be removed)
• Stickers or quality control verifiers must NOT be removed from the garment. These are reference markers that certify the quality control carried out by SANNA on the product.
• The product must not have been washed or used.
• SANNA will not make money refunds outside of the admitted causes.

The change must be previously notified in writing to contact@oldsite.sannaofficial.com. In it, the buyer's name, references to the product to be changed, the reason for which the change is desired, and a description of the change to be made must be indicated.

The products must be in perfect condition and with their respective labels; consult terms and conditions for more information on the details for the change approval.

You have 30 calendar days from purchase to make use of the product warranty.

The guarantee request must be notified in advance in writing to contact@oldsite.sannaofficial.com. SAID WARRANTY DOES NOT COVER DEFECTS DUE TO MISUSE, WASHING, STORAGE, OR SIMILAR.

If you receive a damaged or defective garment, SANNA will be responsible for the exchange and all relevant costs will be assumed.

The customer has 20 calendar days from the notification of approval to make his guarantee effective. After said period, SANNA is not responsible for non-effective guarantees by the client.

To manage a change, you must send the request to contact@oldsite.sannaofficial.com contact@oldsite.sannaofficial.com

SANNA only refunds money when the purchased product could not be shipped according to the order specifications (Reference and/or size) or when the shipped product has the quality and/or production defects. To request a refund, an email must be sent to contact@oldsite.sannaofficial.com stating your request and the reasons for the refund. The product to be returned must be received within a maximum of 7 calendar days at the indicated place after the return has been approved.

SANNA will only refund money if the product meets the expectations displayed on the website. For this, a coupon is issued for the net value of the product, but the shipping cost is not included. Please review our terms and conditions for more information.

Once the refund is approved, please wait 3-5 business days for it to be processed within the payment platform. Refunds are made to the original form of payment. In the case of credit cards, the response times are those given by our payment operator.

If you receive a damaged or faulty item, please notify us within 5 days of receiving your order and we will exchange the unwashed/unworn item for the same item at no charge.

For any guarantee, the product goes through a review process by the SANNA quality department. If it turns out to be a factory error, SANNA will return the product for the same reference whenever it is available. If the product is sold out for any reason, SANNA will proceed to issue a store credit coupon for the net value of the product. This review may take up to 15 business days from the date of request.